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Ranthambore Hospitality
Legal

Refund & Cancellation Policy

Last updated: October 2026

Ranthambore Hospitality is an independent booking desk, not the property owner. Cancellation charges and refund timelines are set by each hotel, resort or operator, and the terms for your booking are shared in writing before you pay.

1. How to cancel or change

Contact us by phone, WhatsApp or email with your booking reference and guest name as early as you can. We raise the request with the property or operator and confirm the result to you in writing.

2. Cancellation charges

Charges depend on the property, room type, rate and how close to check-in you cancel. Peak dates such as Christmas, New Year, Holi, Diwali and long weekends are often non-refundable or have stricter terms, and no-shows and early departures are usually non-refundable. Whatever applies to your booking is stated in writing before you pay.

3. Safari permits

Safari permits are issued by the Rajasthan Forest Department under its own rules. A permit booked against your ID is generally non-refundable and non-transferable. If the department cancels a safari, for instance because of a zone closure or weather, any refund follows its policy and we will help you follow it up.

4. How refunds are paid

Approved refunds go back through the original payment method. Banks and payment providers may need 7 to 14 working days to complete them. Gateway or bank charges that cannot be recovered, if any, are stated in our written refund confirmation.

5. Our service charge

Any service charge of Ranthambore Hospitality is stated in the written quote before you pay, along with whether it can be refunded.

6. If the property cancels

If a property cancels or materially changes a confirmed booking, we will offer a comparable alternative where one exists, or help you get a refund of the amount paid for that booking.

7. Events beyond anyone's control

Cancellations caused by natural disasters, road closures, government orders or civil disruption are handled under the property's own terms. We will help you ask for a credit, a date change or a refund wherever possible.

8. Contact

For cancellation or refund requests, write to info@ranthamborehospitality.co.in or call +91 7303186550.